FAQs

We hope we've answered all your questions below. But if you do have any questions after looking through our FAQs, please email [email protected]

Rotoroa Island is open most days from dawn until dusk. Changing sheds, historic buildings, the museum and exhibition centre are open 10am - 5pm every day (except Christmas Day). Visitors are welcome on Christmas Day, however please note only the toilet facilities will be open.

The easiest way to get to Rotoroa Island is by ferry (360 Discovery Cruises). There is a ferry service from Downtown Auckland which takes just over an hour, including a stop at Waiheke's Orapiu wharf on the way. You can also get to Rotoroa Island by ferry from Coromandel.

We also welcome visitors coming by private boat, water-taxi, charter ferry, helicopter or seaplane.

Yes, we recommend you book your ferry ticket in advance with 360 Discovery, either online (www.360discovery.co.nz) or call 360 Discovery Cruises directly on 0800 360 3472.

Yes, you can take a ferry from Rotoroa Island to Coromandel. You can't continue on to Coromandel on the same day you've arrived from Auckland, but you can stay on Rotoroa Island and continue another day to Coromandel. Check the ferry timetable to ensure the correct ferry is scheduled for the day(s) you wish to travel - www.360discovery.co.nz

All visitors on scheduled ferry services are met by our island ranger, who will welcome you to Rotoroa Island and run through a quick biosecurity check. For overnight visitors coming by other forms of transport, please call the duty phone (09 283 0849) when you’re about 15 minutes away from arriving so we can welcome you and do a quick biosecurity check.

If the ferry is cancelled you will not be charged accommodation costs for those days you are unable to travel to Rotoroa Island.

Check in is at 10.30am for all guests staying at any of our accommodations. This is shortly after the ferry arrives from Auckland.

Check out for Super's House guests is 9.30am. If you'd like to stay on Rotoroa Island for the day after checking out, bags can be stored in a storage room. We advise keeping any items you need during the day with you, as this building is locked until just before the ferry departs. If you have foods to keep cool, we suggest ensuring you have a cold chiller pad ready so you can store foods in your chilly bin.

Check out for all holiday homes is 2pm.

We transport all guests' luggage on a trailer from the wharf to your accommodation. Please advise us of your likely arrival time. Someone from your group will need to come with the trailer to the accommodation to unload your bags.

For charities (with a charity commission number) or schools wishing to book the entire Super’s House, we offer a special rate (a 20% discount). Please contact us on [email protected] for further information.

We have 3 moorings located in Home Bay on the western side of Rotoroa Island. One mooring is offered at no charge to guests in each of our holiday homes. For other guests, if a mooring is available within 2 weeks of your visit, this can be secured for $25 per night by emailing [email protected]

- Mooring S1 has 1200kg of weight and is suitable for up vessels up to 12m
- Mooring S2 has 800kg of weight and is suitable for vessels up to 10m
- Mooring S4 has 1000kg of weight and is suitable for vessels up to 12m

While they are checked on regular basis, please note the moorings are offered on a 'use at your own risk' basis. Once your mooring has been confirmed, please give us an approximate time of arrival so our caretakers can have a vehicle ready at the wharf to collect you and take you and all your gear to your accommodation. If you are unsure which buoy is yours when you get into the bay, please do not hesitate to contact our duty ranger on 09 283 0849 and they will be happy to direct you.

No. Unfortunately dogs or domestic animals are not permitted on the island or its shoreline. This is to protect our endangered wildlife. Thanks for your understanding.

No. Bicycles are not permitted on the island. This is to protect our protected wildlife from contamination.
If you're bringing a buggy please be sure to thoroughly remove any soil or seeds from the treads.

Due to Rotoroa Island's predator-free status, we require all visitors to carry food in sealed bags or containers. (no open boxes or bags) Please check all bags for insects (especially ants), rodents, and other pests prior to boarding the boat.

Day visitors need to take all rubbish home with them. Visitors staying overnight are required to take home their recycling.

Camping is not permitted on the island. However we do have shared hostel accommodation at the Super's House.