We hope we've answered all your questions below. But if you do have any questions after looking through our FAQs, please email [email protected]
Rotoroa Island is open most days from dawn until dusk. Changing sheds, historic buildings, the museum and exhibition centre are open 10am - 5pm every day (except Christmas Day). Visitors are welcome on Christmas Day, however please note only the toilet facilities will be open.
The easiest way to get to Rotoroa Island is by ferry (Fullers360 Experiences and Cruises). There is a ferry service from Downtown Auckland which takes 75 minutes, including a stop at Waiheke's Orapiu wharf on the way.
We also welcome visitors coming by private boat, water-taxi, charter ferry, kayak, helicopter or seaplane.
Our island sanctuary is open and we are taking precautions to protect our people (visitors and staff) against COVID-19 virus. We have developed a Covid-19 plan, tailored specifically for an island environment.
Full details on https://www.rotoroa.org.nz/rotoroa-trust/covid19
If you are feeling unwell, or have been asked to self-isolate due to potential exposure to COVID-19, please do not visit the island
We do not require accommodation guests to be vaccinated against covid-19. We do encourage guests to wear masks on the ferry, inside all (public) buildings and social distancing to be practiced.
For more information, please see our covid plan - https://www.rotoroa.org.nz/rotoroa-trust/covid19
Guests are required to follow the Covid-19 requirements of the current NZ Government level during the time of their stay. We realise this advice can change so offer a generous cancellation and rebooking policy for our accommodation.
If you cannot travel due to a change in COVID-19 requirements (government required lockdown or isolation) within 30 days of check-in, you may:
• Reschedule your stay within 12 months, or
• Request a refund, less a $50 cancellation fee per booking.
Deposits for bookings 30 days or more from check-in are fully refundable as detailed in our regular cancellation policy (less insurance premium if applicable).
We encourage guests to consider insurance and offer this option in the booking process.
Yes, we recommend you book your ferry ticket in advance with Fullers360 Experiences & Cruises, either online (www.fullers.co.nz) or call Fullers360 directly on +64 9 367 9111.
All visitors on scheduled ferry services are met by our island ranger, who will welcome you to Rotoroa Island and run through a quick biosecurity check. For overnight visitors coming by other forms of transport, please call the duty phone (09 283 0849) when you’re about 15 minutes away from arriving so we can welcome you and do a quick biosecurity check.
The central part of the island (from the wharf in Home Bay to Ladies Bay) is mostly flat, so this gives reasonably easy access to lovely swimming beach, grassland areas and our small museum and accessible public toilets.
It’s important to note all paths on the island are loose metal and that the only accessible toilets are the ones mentioned above, located beside the museum.
Visitors with 'mountain buggy’ type strollers have been able to explore as far as Ladies’ Bay wetlands and Men’s Bay wetlands. Some have also taken the direct track from Home Bay to Cable Bay, but it really depends on how intrepid you’re feeling as the latter part of this path is pretty steep down to Cable Bay.
We like to welcome everyone who is keen to experience Rotoroa Island. If you have questions on accessibility, please ask us, plus check with Fuller360 so you are comfortable the ferry will be able to accommodate getting on and off the vessel.
Visitors need to bring all their food to the island. There's a small kiosk which sells Ice Creams, Iceblocks, Cold Drinks and a small range of conservation books, open one hour before the ferry departs. We also offer a drinking fountain with fresh water.
We transport all guests' luggage on a trailer from the wharf to your accommodation. Please advise us of your likely arrival time. Someone from your group will need to come with the trailer to the accommodation to unload your bags. Other guests all walk to the Super's House which is about 10 min relaxed walk from the wharf.
Check in is at 10.30am for all guests staying at any of our accommodations. This is shortly after the ferry arrives from Auckland.
Check out for Super's House guests is 9.30am. If you'd like to stay on Rotoroa Island for the day after checking out, bags can be stored in a storage room. We advise keeping any items you need during the day with you, as this building is locked until just before the ferry departs. If you have foods to keep cool, we suggest ensuring you have a cold chiller pad ready so you can store foods in your chilly bin.
Check out for all holiday homes is 2pm.
Guests are all met at the wharf and we transport your luggage (plus 1 guest) to your holiday home which is a 10 minute relaxed walk from the wharf. If you require transport for additional guests, please let us know and we can arrange this.
For charities (with a charity commission number) or schools wishing to book the entire Super’s House, we offer a special rate (a 20% discount). Please contact us on [email protected] for further information.
We have 3 moorings located in Home Bay on the western side of Rotoroa Island. One mooring is offered at no charge to guests in each of our holiday homes. For other guests, if a mooring is available within 2 weeks of your visit, this can be secured for $25 per night by emailing [email protected]
- Mooring S1 has 1200kg of weight and is suitable for up vessels up to 12m
- Mooring S2 has 1000kg of weight and is suitable for vessels up to 10m
- Mooring S3 has 800kg of weight and is suitable for vessels up to 8m
While they are checked on regular basis, please note the moorings are offered on a 'use at your own risk' basis.
All boats must have their own tender as we are unable to offer transport to shore.
Once your mooring has been confirmed, please give us an approximate time of arrival so our rangers can have a vehicle ready at the wharf to collect you and take you and all your gear to your accommodation. If you are unsure which buoy is yours when you get into the bay, please do not hesitate to contact our duty ranger on 09 283 0849 and they will be happy to direct you.
Our Guided Nature walks can be booked on Fullers website www.fullers.co.nz. Simply add a guided walk ticket to your ferry booking, or purchase as a separate ticket for the date you're keen to walk with us.
Yes we have the old schoolhouse (a small stand-alone meeting room) and the Salisbury Room (a larger room with adjacent small kitchen); both able to be booked for events; please contact [email protected] for more information
Yes; apart from the natural bush cover, there are a number of public spaces with shelter, including our small museum and the old schoolhouse (where our island kiosk is located)
No. Unfortunately dogs or domestic animals are not permitted on the island or its shoreline. This is to protect our endangered wildlife. Thanks for your understanding. If you have a registered service dog, please let us know prior to your visit by email [email protected] or contacting our ranger on 09 283 0849.
No. Bicycles are not permitted on the island. This is to protect our protected wildlife from contamination.
If you're bringing a buggy please be sure to thoroughly remove any soil or seeds from the treads.
Due to Rotoroa Island's predator-free status, we require all visitors to carry food in sealed bags or containers. (no open boxes or bags) Please check all bags for insects (especially ants), rodents, and other pests prior to boarding the boat.
Day visitors need to take all rubbish home with them. Visitors staying overnight are required to take home their recycling.
Camping is not permitted on the island. However we do have shared hostel accommodation at the Super's House.
Drones are not permitted on Rotoroa Island
The main wharf is for commercial ferries only. There is a side pontoon which is available for drop-off and pickup only, with permission from the island manager. Your skipper must stay onboard and boats cannot be left unattended as it's a biosecurity risk.